1. shipping area
We ship Peninsula Balearic Islands Canary Islands Ceuta and Melilla countries Europea.Otros Union countries consult.
2. Delivery Delivery time: 48 - 72 hours Peninsula (including Portugal and Spain) and depending on the time of order. Consult other cities and countries. You have at your disposal the Customer Service 954 388 806 s to make inquiries about tracking your order within our time (9 to 14 and from 18 to 21) from Monday to Friday, Saturdays 10-14 . The holidays, Saturdays and Sundays are not counted as working for shipping.
We make every effort to respect the deadlines listed. However, we can not be held responsible for the consequences due to a shipping delay or a packet loss by outsiders, for yourself or for reasons unforeseen or insurmountable or of a force majeure.
Should not received a package in that period, it will conduct an investigation with the carrier that could last several days. During this period, you can not make any forwarding or refund the order. If a consignment be returned for incorrect address or not picked up in his term, the store does not take place unless forwarding expenses previously paid the same.
3. transport costs
Sevilla Capital 6 euros (from 200 euros free)
Shipments to the peninsula 9 euros (from 300 € free) Posts for Balearic Islands 10 euros (from 350 € free) Posts to Ceuta, Melilla, Canary and foreign consulting.
4. Product Availability: In principle, all products in our store are in stock and therefore available for immediate shipment, unless indicated as "not available" for more details (in which case can not be added to the shopping cart). Unavailable or low stock items usually are reset in a few days (please ask about it). Note that some products may have low production, delays in delivery can occur. In the case of a product inventories were exhausted at the time you place your order and had not been able to update this information at the store or have any problems in the management of stocks will contact you immediately to report the possible delay, offer him a similar product or refund the amount. In any case partial shipments will be made for lack of stock, unless the customer assume extra shipping costs related thereto.
5. Returns. We advise you to get your package check that everything is OK with your order and in perfect condition. If you do not agree with their status or delivered, hand sign and indicate on the delivery note anomalies found upon receipt items.
Please note that for us to process any exchange or refund is essential that prior contact us (preferably by phone 954 388 806 within 24 hours of receiving the order, indicating what the problem or reason for return .
* What happens if a product arrives damaged? In case of damage during transport, we contact the transportation company and send you free of charge and as soon as the damaged product (always with you have stock). Depending on the case the shipment is collected and sent back to complete the order, or only the damaged product. * If the contents of the package is incorrect? If one or more products received do not correspond with your order, we will send the right products (no extra charge) or refund the amount into your credit card or your account, as we indicated. * What do I do if I simply want to return something? From the moment of receipt of the order you have 14 days to make the return of products, provided they are not perishable and are in their original packaging and unopened. To make the return please contact us, we will send to the shipping company to pick up the products. Note that, in this case, transport costs both sending and return will be at his expense. After checking the status of the return, you will be paid the resulting amount in a maximum period of 7 days in the same way you paid (by check in case of redemptions). Do not forget forms of contact for tracking or back orders:
- Email firstname.lastname@example.org - Phone 954 38 88 06 (9 to 14 and from 18 to 21) Monday through Friday.